Shipping Policy
All items are shipped via standard Australia Post. Please allow 5-10 business working days for delivery and time frames will vary depending on where you are located.
Standard Postage & Handling Delivery – Cost is calculated automatically based on the weight of your order.
Whilst we will always endeavour to provide prompt delivery of your order, any unforeseen delays once the products leave our premises, are beyond our control and does not enable an automatic cancellation of the order, nor are we responsible for any damage or loss incurred as a result of delayed delivery.
During peak times, we appreciate your patience as we work through large volumes of orders. However, if an order has taken longer than you’d expect, please call us immediately on 0413 018 559 and we will track the order for you and let you know of its progress.
Refunds
Please note that all The Origin Of Taste orders are subject to stock availability. If stock is not available at the time of order, we offer a full refund or upon notification to the purchaser we will dispatch the goods expediently once they become available.
Please note that The Origin Of Taste only accept claims made within 10 days of receipt on all damaged goods. If you receive an item that is deemed to be unsatisfactory or damaged, please notify orders@theoriginoftaste.com within 10 days of receiving the goods for an assessment evaluation. Please include in your notification any supporting photographic evidence, Best Before/Batch details, product description and detailed reason for dissatisfaction to validate claim.
The Origin Of Taste may also request that the goods be returned reply paid with all original packaging and receipted delivery numbers.
Subsequently, if The Origin Of Taste evaluates the assessment details provided by the customer and deems that the goods are faulty or damaged, then The Origin Of Taste will issue full replacement of goods or alternately we will refund the original product price and postage via the original method of payment.
Please note that we reserve the right to cancel any order and at any such time we will immediately notify the purchaser, and refund the monies paid using the original method received.
Should the Purchaser need to cancel an order, money will only be refunded if at least 48 hours notice is given prior to the dispatch of your order. The Origin Of Taste reserves the right to charge a 50% cancellation fee should less than 48 hours prior notice of dispatch be given.
Please send Returns to:
PO Box 529
Nairne SA 5252
Terms and Conditions
By accessing, browsing and/or using the theoriginoftaste.com website, you agree to the following terms, conditions and disclaimers herein as amended periodically. The Origin Of Taste may amend these Terms and Conditions effective immediately.
Whilst The Origin Of Taste makes every effort to combat viruses, fraudulent and malicious behaviours, we cannot give guarantees that our site will be completely free from such activities.
The Origin Of Taste attempts to ensure that the content and pricing of the theoriginoftaste.com website are accurate and correct at the time they are published.
We endeavour to keep our website material current and complete, however we expressly disclaim liability for mistakes or absent information.
All prices shown on the The Origin Of Taste website are in Australian dollars and include GST where applicable.
Goods will not be dispatched until full payment is received and cleared.
Your Privacy
The Origin Of Taste understand that your privacy is of utmost importance to you and have prepared the following disclosure of our Policy. If you have any concerns or questions about this policy, please contact us directly at contact@theoriginoftaste.com
Collection of Personal Information
The only personally identifying information we have about our website visitors is what you provide us with such as via forms. We keep this information in the strictest of confidence and do not share, disclose or sell this information to anyone. The information is stored on a secure Australian server.
Links to Third Party Websites
The Origin Of Taste have links to other websites where we feel this will benefit our customers. Please note that the Privacy Policies of these sites will differ from our own and we neither review, endorse or otherwise the policies on these sites.
Changes to this Privacy Policy
This policy will be updated from time to time, so please take the time to visit this page on a regular basis if this is of concern to you. What will not change is our commitment to honouring your privacy.
